Privacy Policy

Cape Town Timber Decking ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we handle it in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Information we collect

We collect information you provide directly through our inquiry form, email, phone, or WhatsApp — typically your name, email address, phone number, project location, and any details you choose to share about your project. When you browse our site, we may also collect anonymous technical information such as your browser type, device, referring page, and general location for analytics and security purposes.

2. How we use your information

• To respond to your inquiry and provide project quotations.
• To arrange site visits, consultations, and installations.
• To send occasional project updates or follow-ups directly related to your inquiry.
• To improve our website, services, and customer experience.
• To comply with our legal, tax, and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties, and we do not use your details for unsolicited marketing.

3. Sharing with service providers

We use trusted third-party services to run our website and communicate with you — including hosting, email delivery, form handling, and analytics providers. These providers only access the information necessary to perform their function and are required to keep it confidential.

4. Cookies and analytics

When you first visit our site, a cookie banner asks how you would like us to use cookies. We group them into three categories:

• Strictly necessary — required for the site to function, including remembering your cookie choice and keeping the inquiry form working. These are always on.
• Analytics — anonymous usage data that helps us understand which pages and projects resonate with visitors. Loaded only if you consent.
• Marketing — used to measure the performance of campaigns and to show relevant content off-site. Loaded only if you consent.

You can accept all, reject non-essential, or fine-tune your choice at any time by opening Cookie preferences. Your choice is stored locally on your device. You can also disable cookies entirely in your browser settings, though some parts of the site may not function as intended.

5. Data retention

We keep inquiry and project information for as long as necessary to service your project and to meet our legal and accounting obligations. When information is no longer required, it is securely deleted or anonymised.

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No online service can guarantee absolute security, but we continually review our practices to keep your data safe.

7. Your rights

Under POPIA you have the right to access the personal information we hold about you, request correction of inaccurate details, object to certain processing, and request deletion where appropriate. To exercise any of these rights, contact us using the details below.

8. Children's privacy

Our services are intended for adult homeowners, architects, and trade professionals. We do not knowingly collect personal information from children under the age of 18.

9. Changes to this policy

We may update this policy from time to time to reflect changes to our practices or legal requirements. The "Last updated" date at the top of this page will always indicate the current version.

10. Contact us

Questions or requests about this policy or your personal information can be sent to info@cttd.capetown, or by post to Montague Drive, Montague Gardens, 7441, Cape Town.